With our spring 2011 release, Infusionsoft customers are now able to quickly and easily interact with Infusionsoft Technical Support by clicking the Help menu, then “Support Chat Online.” I’m excited to tell you about this great way to better support our users.
Online chat support will be available the same hours as our live telephone support: 7AM to 5PM, Monday through Friday. It’s a great benefit to our users because they don’t have to call and wait on hold if they have a simple question.
Our friendly support representatives will be available to answer any questions users have about the software and will be able to provide links to relevant training articles and videos that you can refer back to later.
We’ve had chat in “beta” mode for a few months with select users and have received very positive feedback from it. Here is some of the feedback people have shared with us:
“Not waiting in a phone queue with a phone to my head! I can get on with other stuff while I wait.”
“Great for quick questions that I have while I’m busy working and don’t have time to call.”
“Allows me to stay focused on my job and get the answers that I need.”
Over the past couple of years, we have maintained an online Q&A section on the Help Center. The new chat support will replace the Q&A section of the Help Center. We hope the immediate, personalized attention now accessible through chat will be a far more effective way for users to get their questions answered.